Ordering , Delivery & Returns

When ordering please ensure that the selected items and information provided to us are fully accurate. We are not liable for orders incorrectly completed. Please ensure you provide us the correct contact and delivery information. It is up to you to correct any mistakes you may have made by contacting us immediately.

Please be aware that the UK is no longer in the EU and that deliveries sent to outside the UK may be subject to Customs Duty, processing fees & local taxes payable on delivery by the recipient . These are taxes levied by the recipients government and sadly outside of our control . Customs clearance can take a few weeks so please bear this in mind when ordering. Please see Ordering and Delivery – Thoroughly Modern Millinery section for more information on postage rates.

Returns sent from outside the UK -please be sure to fill out all the correct customs paperwork as advised by your postal service. Ensure you endorse any customs paperwork as “returned goods” as the reasons for sending . There may be extra duties due on returned goods the cost of which will need to be deducted from the amount refunded. Goods cannot be refunded until they are received .

Stock availability

If we do not have sufficient stock to fulfil the order we will notify you by email. The refund will be made as soon as possible – it can take up to 30 days to reach your account but usually arrives much sooner .We will not be obliged to offer any compensation for disappointment or any other consequential losses suffered. If an item cannot be delivered within the quoted delivery window the buyer will have the option of a full refund.

Links to other websites

Certain (hypertext) links may lead you to other websites. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date.

Limitation of Liability

As far as permitted by law, we exclude any liability for loss or damage of any kind resulting from the use of the Site

Interlectual Property

We take our copyright and intellectual property rights very seriously.

By using this website, you acknowledge and agree that all content and the title Thoroughly Modern Millinery including all images, text, graphics and actual products are protected by copyright, and design rights as applicable. Any attempt to copy or plagiarise work or content will be defended rigorously & may be liable to prosecution

You agree that you will not (nor assist or facilitate any third party to) commercially exploit or create derivative works from the products and other content on this site.

Privacy Policy

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

The information we collect from you 

When you visit, register or order products on this website you will be asked to provide information about yourself including your name, contact details and credit or debit card information.  We may also collect statistics about how you use our website .We will also have a record of any messages you post to the website ,Facebook or Instagram pages and e-mails or letters you send to us.

Processing of your personal data
Under GDPR we control and process any personal information following lawful bases .Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to take payment from you via trusted third party payment processors Stripe  and to contact you where necessary concerning your orders.

Any personal data which you may provide us through this Site will not be distributed or disclosed for marketing purposes

We will also analyse the information we collect to internally improve our offer and shopping experience for our customers

Cookies
Cookies make it easier for you to log on to and use the site . They also allow us to monitor website traffic and to personalise the content of the site for you. If you do not wish for cookie information to be stored you can manually clear your cookie information from your computer after each visit

Security & Data Retention
Your information is stored securely and password protected . We will retain your information for a reasonable period or as long as the law requires.

Under GDPR you are entitled to see the information we hold about you. If you wish to do this, please contact us by email sales@thoroughlymodernmillinery.co.uk.